キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Cin7 Omniとは
Cin7は、注文や生産から保管 (倉庫または3PL)、B2B・B2C販売チャネルまで、在庫管理と自動化を提供します。
The Cin7 dashboard has a lot of very important information and it can be adapted to suit individual members of staff in the business.
If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful.
レビューを絞り込む (589件)
Extremely powerful inventory and order processing and logistic package
検討した類似製品:
Geting on board with Cin7
製品を使ってみた感想: The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.
良いポイント:
The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.
改善してほしい点:
Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.
Onboarding
製品を使ってみた感想: [sensitive content hidden] Made our overall experience great. No request was too small or difficult.
良いポイント:
We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.
改善してほしい点:
When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.
Great To Use with Shopify
良いポイント:
We can keep track of our inventory level at different locations and have that reflect on our Shopify system.
改善してほしい点:
It's expensive and there are some things we still can't figure out with the backend, in terms of having Shopify read into Cin7. Currently, only Cin7 can read into Shopify.
Cin7 review
良いポイント:
Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly.
改善してほしい点:
There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them.
Summit Review
製品を使ってみた感想: Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks.
良いポイント:
Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy
改善してほしい点:
We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.
Great software when it works - Shame about the slow and hard to access customer service
製品を使ってみた感想: Good product in general - terrible customer service
良いポイント:
As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.
改善してほしい点:
If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.
CPG Startup Using Cin7
製品を使ってみた感想: Overall, good experience. [sensitive content hidden] was a great asset to the implimentation.
良いポイント:
Cin7 is very user friendly. Easy to use interface with customizable options to highlight what is most important to our business. The implementation team was great to work with. I really enjoyed working with [sensitive content hidden].
改善してほしい点:
I joined my current organization late so I was not a part of the initial onboarding and that created some delays.
Warehouse mangement system that has all the features
製品を使ってみた感想: Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must.
良いポイント:
The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.
改善してほしい点:
This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.
Great overall Inventory Management system.
製品を使ってみた感想: It's more accurate and more robust. Also easier to do bulk updates of inventory counts.
良いポイント:
Overall I like that it provides a robust inventory management system with room to grow.
改善してほしい点:
The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time.
An amazing Cloud-Based Inventory Management Platform for Growing Businesses and much more
製品を使ってみた感想: I am very impressed with Cin7 and I would recommend it to anyone who needs a robust and flexible inventory system. It's helping streamline my work processes, improve my productivity and efficiency, and deliver high-quality results.
良いポイント:
It's highly customizable and very easy to get familiar with, it's user friendly and very intuitive as well!
改善してほしい点:
I wish it had a better integration with shipping carriers such as DHL or Fedex it is possible to use this carriers only if an app is installed and downlad but it would be great if they could be directly integrated with Cin7.
Solid, basic, self-serve ERP with horrible customer service
製品を使ってみた感想: Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but it is hamstrung every step of the way so far by a support team that is underwater and clearly under supported. We hoped that we could use some of the extra features like EDI integrations and forecasting, however the challenge in just getting the base system set up and working smoothly is causing us to doubt that is even possible.
良いポイント:
Once you teach yourself how to use the system it is pretty easy and things generally flow automatically. There is a high level of customization built in so you can adjust the system to your specific wants and needs. The reporting system is ok. It's easier to use than Netsuite's but much more rigid in what you can pull. The promise of the system itself is huge. You just have to get it there.
改善してほしい点:
Dealing with customer service and the implementation team have been nightmares. For implementation, you will be given access to a series of videos that cover what to do but not why or what the follow on effects are. If you use a non-standard integration, say shipstation, then the videos will not teach you how to process orders through shipstation and will teach you something incorrect. You will then get a 1 hour call per week with your implementation person to run through any and all questions. Our calls never started on time or ended on time because there was too much to cover. They are recorded but you never get a copy, even if you ask, so you end up covering the same things in multiple calls. There is zero support for the moment you go live. You're talked through the general process of going live then left on your own to resolve it. You aren't connected with your post go-live support until 1-2 days after you go live. We ended up creating our own check list of things that needed to be completed and go live process. Getting a response from the customer service team within 48 hours is a miracle, and this is with the $500/month premium support option. You get the premium support for 2 months after you go live. We have not experienced the regular support and are dreading this. The EDI team is non-responsive. Days and then weeks go by and we hear nothing. The EDI team email is an abyss. We were excited to use their integrated EDI system as this was a big selling point.
Cin7からの返信
4 年前
Hi Kellen, We're sorry to learn of the difficulty you've experienced resolving issues with our customer support. With our recent change in leadership, we've made it a top priority to win the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We believe one of our team members has reached out to you directly to help resolve your issues. Sincerely, The Cin7 Team
Cin7 or the others.
良いポイント:
Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory.
改善してほしい点:
The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science.
Great Softwear with huge potential let down by inability of staff
製品を使ってみた感想: We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.
良いポイント:
The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.
改善してほしい点:
Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.
Cin7からの返信
4 年前
Hi Michael, Thank you for taking the time to review Cin7 and for sharing your concerns. I'm sorry to hear that your experience with our customer support didn't meet your needs or expectations. We understand some of our staff have already been in touch with you to understand and resolve the issues you were experiencing. We understand some of the delays were a result of a lack of response from your 3PL contact. We also recognise some of your unique customization requests were not feasible from our end. We are currently making improvements to our sales approach to be sure we understand customer requirements upfront. We've also recently hired more support team members with experience in leading SaaS businesses to meet the growing demand for Cin7. All of this to help ensure this won't happen to anyone else. Thank you again for the feedback and choosing Cin7. It really helps us improve for you and our other customers. Doug (CMO)
cin7 function is good
良いポイント:
integration of the purchase of retail inventory
改善してほしい点:
auto-replenishment and connect the online sale
Best Inventory Management Package
製品を使ってみた感想: When I joined our company they have issues in tracking orders, keeping copies of POs, order management, etc. When I recommended Cin7 to our [sensitive content hidden] and we implemented Cin7, he was impressed that all these issues were resolved.
良いポイント:
Cin7 is easy to roll out and easy to train other users.
改善してほしい点:
Nothing really. Cin7 resolved all the issues that we are having before and we also gained some unexpected benefits like the use of Google drive to keep record of customer POs.
Does the Job
良いポイント:
B2b is a clean looking site and very simple to use for us and our clients.
改善してほしい点:
The user support is fickle and vague. Have tried multiple times to receive specific help and it often takes at least a day or two for a response
Cin7 Omni review
製品を使ってみた感想: Fantastic and Easy to use software
良いポイント:
Cin7 Omni is an easy to use software with the ability to integrate with other browsers. The tool also has a complete inventory and order management system.
改善してほしい点:
Aside from the high cost and steep learning curve, we have no problems with Cin7 Omni
Cin7 Omni for eCommerce
製品を使ってみた感想: We have integrated our website and direct native integration to Markeplace Channels like the ICONIC and also the Cin 7 B2B platform for our wholesale channel...it has been very easy to transition from our old platform to CIN7 where everything is now under one roof
良いポイント:
Easy to integrate multiple Websites or Selling Channels
改善してほしい点:
Would like ability to integrate with more accounting options like MYOB
Excellent
良いポイント:
Easy to use and to update information as needed
改善してほしい点:
n/a I don't have anything bad to say! Thank you for an amazing program.
good but complex
製品を使ってみた感想: I have been with cin7 for a very long time and the usability has gotten better and better, I wish the pric would stop going up especially with out andy warning!
良いポイント:
I like that I can see my whole business from one place.
改善してほしい点:
there are some reports that would be useful to have, I liked that I could view a total $$ of orders from the sales order page but this was removed. I would like to have location search options for the crm and also search by product options in the crm
Cin7 Review
製品を使ってみた感想: It is so easy to use and exactly what the business needs to ensure stock control and supplying our customer needs
良いポイント:
Easy to use and integrates with our Accounting Package Xero so easily
改善してほしい点:
The occasional need to us the Authenication process
Frank Careri
良いポイント:
Very user friendly,information I am able to retrieve and collate has helped me grow sales to no end.
改善してほしい点:
There is actually nothing I don’t like about it
Great product!
製品を使ってみた感想: Excellent
良いポイント:
Granular views and control over inventory and sales orders
改善してほしい点:
Need more integrations with popular CRMs
Off to a great start
製品を使ってみた感想: A robust experience that should help us take our sales to the next level.
良いポイント:
Cin7 Omni is easy user-friendly and easy to move through.
改善してほしい点:
I'm still learning, but I think the ability to have it mimic the BPMN we had planned.
So far So good
良いポイント:
The features that are most impactful for our business is the inventory control, we find it easy to keep track of our orders and stock levels. The system was easy to learn. Our implementation initially was not great but once we were assigned Mayukha, he was able to get us live very quickly.
改善してほしい点:
We have only started using the system and so have not found any as yet.