--- description: CTMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [テレフォニーソリューション](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.jp/software/152004/call-tracking-software ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/152004/call-tracking-software?page=2) > CallTrackingMetricsでは、チームを超えてカスタマー・ジャーニー全体を把握し、1つのプラットフォームであらゆる会話を追跡することができます。 > > 評価：150人のユーザーによる評価は**4.6/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### CTMの対象ユーザー コンバージョンを追跡し、コミュニケーションを自動化して顧客体験やマーケティング・パフォーマンスを改善したいと考えているあらゆる規模の企業、代理店、コールセンター。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.6/5** | 150 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: CallTrackingMetrics - **ロケーション**: Severna Park, アメリカ - **設立**: 2010 ## ビジネスコンテキスト - **価格プラン**: $79.00 - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アメリカ合衆国, アルジェリア, アルゼンチン, アルバニア, アンゴラ, アンティグア・バーブーダ, イギリス, イタリア, インドネシア, ウガンダ, ウクライナ, エクアドル, エジプト, エストニア, エスワティニ, エチオピア, エリトリア さらに123件 ## 機能 - CRM - IVR - ROI Tracking - SMS一斉送信 - Third-Party Integrations - イベントによるアクション - エージェント・インタフェース - カスタマー・ジャーニーのマッピング - キャンペーン・スケジューリング - キャンペーン分析 - キャンペーン管理 - キャンペーン計画 - キュー管理 - キーワード追跡 - クロスチャネル属性 - コンバージョン追跡 - コールスクリプト - コールバックのスケジューリング - スケジュールされたメッセージ - ダッシュボード - チャットボット - データセキュリティ - ファイル転送 - マルチタッチ・アトリビューション - マルチチャネル・コミュニケーション - マルチユーザー・コラボレーション - モバイル・アクセス - リスト管理 - リード資格 - レコーディング - レポート／分析 - 予測ダイヤラー - 労務管理 - 双方向メッセージング - 品質マネジメント - 発信者プロフィール - 自動ルーティング - 自動応答 - 自動文字起こし - 複数スクリプト - 通話モニタリング - 通話ルーティング - 通話レポート - 通話文字起こし - 通話記録 - 通話転送 - 通話録音 - 連絡先管理 - 電話キー入力 - 顧客体験の管理 ... さらに11件の機能 ## 統合 (合計53件) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Dialogflow - Drift - Dynamics 365 - Facebook Business Suite - Google Ads - Google Analytics 360 - Google Data Studio - Google Forms ... さらに38件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) ## 関連カテゴリー - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) - [カンバセーション マーケティング ツール](https://www.capterra.jp/directory/31562/conversational-marketing-platform/software) - [コールトラッキング システム](https://www.capterra.jp/directory/30901/call-tracking/software) - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [SMS送信サービス](https://www.capterra.jp/directory/30842/sms-marketing/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [CallHippo](https://www.capterra.jp/software/159578/callhippo) — 4.4/5 (675 reviews) 4. [JustCall](https://www.capterra.jp/software/157853/justcall) — 4.1/5 (223 reviews) 5. [Aircall](https://www.capterra.jp/software/144486/aircall) — 4.2/5 (458 reviews) ## レビュー ### "The More info the better" — 4.0/5 > **Stephanie** | *2021年10月19日* | 金融サービス | おすすめ評価：8.0/10 > > **良いポイント**: Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time. > > **改善点**: We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have. > > We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads. ----- ### "Good Quality, Great Insights" — 5.0/5 > **Sean** | *2025年11月4日* | 病院、ヘルスケア | おすすめ評価：9.0/10 > > **良いポイント**: CTM is a robust call platform, where it's complexity can almost be harmful if you aren't sure of what you are doing. I love that it integrates fully with Salesforce as well as Google Looker. I have spent some time learning the system and love being able to create my own reports, as well as call queues, IVRs, and automations. The AI insights and transcripts are extremely helpful to monitor calls at a glance. > > **改善点**: CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). I have found the CTM team to be responsive, though, and we have worked through the bulk of my issues. CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the system is so complex, it is easy to create logic that causes more issues down the road than intended. One benefit is that CTM tracks all changes (within almost everything) so you can hunt down and figure out what changed, when it changed, and by who. > > I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it was really eye-opening. I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers. ----- ### "Not intuitive. Difficult to find information. Too expensive" — 3.0/5 > **Alexander** | *2022年4月25日* | マーケティング、広告 | おすすめ評価：2.0/10 > > **良いポイント**: I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers. > > **改善点**: - It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there. > > It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support. ----- ### "The best call and contact management tool for elite marketers" — 5.0/5 > **Mitchell** | *2025年12月15日* | マーケティング、広告 | おすすめ評価：10.0/10 > > **良いポイント**: I love the customization and advanced features CTM has over its competitors. It’s very much a sandbox that you can use to do almost anything with regarding tracking. It’s been a staple in my marketing work. > > **改善点**: Th learning curve is steep for some, and it has a ton of settings that you might not ever touch. It can be a lot for people to wrap their head around. > > I’ve recommended almost all my clients in the lead generation space get CallTrackingMetrics. It is at the core of my work. And, their support has been helpful when needed for bugs and issues I run into occasionally along the way. ----- ### "Great platform for marketing attribution and call center solution." — 5.0/5 > **Owen** | *2025年10月20日* | 弁護士業界 | おすすめ評価：10.0/10 > > **良いポイント**: I enjoy the flexibility that is offered using CTM's platform. CTM allows you to create custom triggers for almost any situation or activity that happens within CTM. This allows us to seamlessly integrate with other platforms including our CRM. In addition, we are able to automate many processes which frees up our agents to take care of higher priority tasks. Moreover, CTM's custom fields allow you to pull in crucial client data from your CRM and build out conditional logic based on the client information from your CRM. Furthermore, CTM is constantly putting out new feature such as Voice AI, Smart Routers, LeadReactors, and AI Texting agents. These features are usually free of any additional cost and allows for a more sophisticated phone system. > > **改善点**: Some settings take some digging and trial and error before getting them configured properly. However, this can be overcome with a bit of trial and error. > > I have had a very positive experience with CallTrackingMetrics. We found that its automation capabilities has saved our agents from having to do a lot of manual work and has freed them up for higher priority tasks. ----- ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/152004/call-tracking-software?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/152004/call-tracking-software) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ