SpotOn

Spot On Restaurant

良いポイント:

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

改善してほしい点:

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

[sensitive content hidden] is STELLAR

製品を使ってみた感想： Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time.

良いポイント:

[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.

改善してほしい点:

Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!

Do not do it

製品を使ってみた感想： I want to love spot n but I can't. I've probably work for them more than I do running my restaurant. Its so embarrassing.

良いポイント:

The set up was easy, the system is user friendly.

改善してほしい点:

If it works its great but the handhelds always have issues. I have 8 handhelds most weeks I'm down to 1-2 due to systems issues. Not taking payments. Emv issues. They take up hours of my day trying to troubleshoot and it still doesn't work. I've only been open for 5 months and I have had hundreds of tickets and calls regarding fixing the same issue. Yes they expect me to troubleshoot and fix and its only temporary. Within a few more days I have to do the same thing, spent hours on the phone for a temporary fix.

Pretty Good

良いポイント:

I love how clean & simple this POS is. I like the layout, and the reporting aspect is great. I love the dual-pricing. I like that they offer a cellular backup incase of an internet problem. Building menu's and adding items is easy. I love all the different printer options, taxing etc. You can get pretty specific. I love the permission's based job positions.

改善してほしい点:

It's not meant for pizza places. The customer info is hard, I wish the phone number name and address would automatically pop up. I don't like when it goes down. I don't like that there's three different websites (BOH, reporting, Dashboard) and then another if you get gift cards (through ECS.)

Exceptional Service from Spot On/[sensitive content hidden]

良いポイント:

I recently had the pleasure of working with Spot On, particularly with [sensitive content hidden], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, [sensitive content hidden] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible. One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers. Moreover, [sensitive content hidden] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision. Overall, I highly recommend Spot On and [sensitive content hidden] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry.

改善してほしい点:

A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved.

Spot on observations

製品を使ってみた感想： My overall experience with spot has been great! Quality Customer service, & equipment

良いポイント:

Customer service, Quality service, & merchant services

改善してほしい点:

Nothing, they've been great from the beginning...I haven't experienced anything i dislike yet.

Easy working capital

製品を使ってみた感想： Great! Same day transfer was perfect
Pay back plans is very convenient

良いポイント:

Quick & ver clear with with Question and Answer

改善してほしい点:

Loan amount would be helpful if it a little more

Switch to Spot On

製品を使ってみた感想： I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap into more features as we grow.

良いポイント:

The customer service has been great and the variety of features it has will be helpful as we grow.

改善してほしい点:

The switch wasn't as easy as it looked but the customer service reps have been very quick to respond and help us through every issue.

I love Spot On

製品を使ってみた感想： Ocerall the experience has been positive

良いポイント:

My rep has been very responsive. He has stuck with us through the entire sale and conversion. I highly appreciate [sensitive content hidden].

改善してほしい点:

We had issues with how the KDS was processing orders but it has been resolved.

Change is hard but with Spot On it is easy

製品を使ってみた感想： Love the adaptability and how easy it is to change. Install was a little rough due to a faulty router. But no fault of anybody.

良いポイント:

Reporting and ease of change in Back Office software

改善してほしい点:

The install was rough. No one's fault but the router/modem that they sent wouldn't work.

Customer Service

製品を使ってみた感想： My overall experience is mixed feelings. However [sensitive content hidden] is our SpotOn Restaurant Success Manager and without him I probably would have had a coronary. He's such a wealth of knowledge and has made himself available to me through zoom calls. Again, without him I would have continuous heart palpitations.

良いポイント:

I like the format of the spotOn screen. It's similar to using an app in many ways

改善してほしい点:

It is not easily programmable without assistance. I refuse to call on the weekends. I don't know if the company outsources on the weekend, but I have never gotten an english speaking person on a Saturday.

Switch now

製品を使ってみた感想： Great experience from the start but I enjoy the personal touch of the techs walking me through the process and their advice etc. [sensitive content hidden] is my preferred go to if he’s available. Very helpful!

良いポイント:

Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the employees to use and cut out all unnecessary steps

改善してほしい点:

I’m really glad we switched from our previous system. We didn’t want to lose money and deal with the hassle but I’m glad we made the correct decision.

Owner company

良いポイント:

Nothing like anything. It’s terrible. Don’t waste your time and money’s.

改善してほしい点:

Garbage .. that’s it. Just stress and issues every week

Spot on replaces Emagine POS

製品を使ってみた感想： 1-10, id say 2

良いポイント:

I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia.

改善してほしい点:

You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use.

[sensitive content hidden] is the best support!

良いポイント:

I like the ease of its use. I like that we can take tap and chip payments. I love that when we do have an issue [sensitive content hidden] helps us resolve our issue in a timely manner. He does not give up when we run into issues.

改善してほしい点:

Lack of payroll integration with Paylocity.

[sensitive content hidden] is AMAZING

良いポイント:

The ease of the system now that I know what is happening.

改善してほしい点:

Reservations portal is the area that really has me confused.

DO NOT USE SPOTON

製品を使ってみた感想： VERY DISRSPECTFUL. VERY DISRESPECTFUL VERY DISRESPECTFUL

良いポイント:

NOTHING CUSTOMER SERVICE IS TRASH AND I AM NOT SATISFIED

改善してほしい点:

CONTINUED TO CHARGE ME WITH CUSTOMER FEES EVEN AFTER MONTHS OF SPEAKING WITH SOMEONE TO HAVE IT CHANGE SO AFTER THE LAST TIME OF IT I HAPPENING THEY LOCKED ALL MY FUNDS FROM GOING THROUGH AND DIDNT ALLOW MY TRANSACTIONS TO GO THROUGH. TERRIBLE SERVICE

highway robbery

製品を使ってみた感想： They gave me a great rate at the beginning then gradually jack it up to more than double the fees what they used to charge

良いポイント:

quick customer service, great website management

改善してほしい点:

They jack up your rate without notifying you

SpotOn

製品を使ってみた感想： Overall great. Haven't run into any problems that weren't easily solved

良いポイント:

Easy to use. Lots of functions to choose from

改善してほしい点:

Screen is sensitive. Sometimes it clicks out of SpotOn

[sensitive content hidden] Review

良いポイント:

Once again, [sensitive content hidden], completed the task that I needed help with efficiently and effectively. He communicated with me throughout the process to keep me updated and informed about completion. It is always a breeze and a pleasure to work with him.

改善してほしい点:

For this particular task, everything was good.

first pos system

良いポイント:

the ease of setting up and our installer/ tech was amazing.

改善してほしい点:

Nothing really its pretty easy to use and conveinent.

SpotOn payment services

製品を使ってみた感想： Overall: I have worked with Spoton for over two years and I can tell that their technology keeps improving. I currently use the facing display and it is perfect for my loyal customers. I can provide a notch service and keep my customers engaged with Spoton’s all-around platform. [sensitive content hidden] has provided excellent customer service whenever I am in need or when I need new ideas to engage with my customers.

良いポイント:

. Customer service is the reason why I am with Spoton, in addition to the great technology and reporting.

改善してほしい点:

I would love to have equipment with dual display

Excellent support from the Success Team

製品を使ってみた感想： Overall I am very satisfied with spot On and the assistance from support staff. The system is already running smoother for my team.

良いポイント:

The Support Rep I spoke with was extremely helpful with my issues regarding the BOH chaos in our current system.

改善してほしい点:

least favorite thing was not having enough time with the rep.

SpotOn is SPOT ON

製品を使ってみた感想： 10/10

良いポイント:

I love that its versatile, all in one, and has great customer support to answer any questions and show you anything you need to know with a quick zoom call.

改善してほしい点:

It would be great if loyalty/reward programs were automatically included in any plan

[sensitive content hidden] customer service is Awesome

製品を使ってみた感想： I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to. She provided excellent customer service

良いポイント:

I like the User interface and ease of use. I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to.

改善してほしい点:

The monthly fees are getting expensive . Though I have been with spot on for more than 3 years, the monthly fees were getting higher.