Trackforce Valiant

Excellent tool. Very handy and eliminates the use of paper.

製品を使ってみた感想： Advantage over other security companies.
We customize the reports as per customer requirements.

良いポイント:

Real-time reporting. Ability to add pictures and videos of situation. Accessible online. Integrates live tracking and reporting. Useful for HSE and Audit

改善してほしい点:

Should have more features such as 2-way voice communication. Doesn't Sync automatically. Reporting tool has limitations.

Valiant electronic medical record system

良いポイント:

It’s clear organization and structured management

改善してほしい点:

It’s sometimes hard to see where all the assessments are located

Not flexible or responsive enou

製品を使ってみた感想： The system is not flexible or reponsive enough to work at organizations with more than 100 excellent employees or 20 undependable employees. It would best be described as looking for Waldo in a stadium full of people through a coffee stir stick. It holds a lot of information on hundreds of pages but very little is linked and you can only have one screen up. Example: Employee is lost and does not know where they are going. They do not know their Division as that is a notational system so they do not know it. The system will not let you search via employee number through multiple divisions. They know their name though so you bring up the employee roster which takes 10-60 seconds type in their name and wait 10-20 seconds then find the correct name among dozens of similar names. This is if you have heard and typed their name correctly, the system does not have a similarity search like modern search engines in google, so if they say their name is Dayvid and you type in David they will not show up. Finally you get their name right and see where they are supposed to be. Now you need the post information which isn't on the screen. So you delete the specific employee screen (remember you cannot have more than one working screen up at a time), the general employee screen, you bring up the correct weekly screen then look for the post they are supposed to be at as there is no bar search function. You finally find it and you bring up the note screen which tells you where it is actually at you type it into Google maps as well as the employees location and viola you guide them into their post. If everything goes well from beginning to end it takes 5-10 minutes. Nothing ever goes well so it can take as long as 30 minutes to help one employee. My company had about 5-10 post changes per hour and dispatch was running themselves into exhaustion. Which is why at 4 months I was the most senior employee doing it. Another problem is the security settings. If you have a supervisor that is a micro manager the system can be setup to allow the users to do only the most rote actions. Like scheduling. If you have a new site for example and dispatch a patrol driver to it you are declined because they are already working. If you need to schedule approved OT you are declined because it is OT. To further complicate matters the system does not have a popup that tells you why it is declined and you can spend 30 minutes trying to figure out why they are declined or kick them upstairs.

良いポイント:

It gathers a lot of information.

改善してほしい点:

It crashes a lot requiring you to constantly reset the system. It is not intuitive. It is not communicative. The information is not linked to each other. The system is slow. The system updates for as long as 4 hours at midnight which is the busy time for security. Customer service have workarounds and there are a few more I have figured out but the company does not make major improvements just minor tweaks. The system is sometimes 24 hours late reporting a late employee. Probably has something to do with Arizona does not use Daylight savings time.

Easy Transition From Previous Payroll Company

良いポイント:

Valiant made it a very easy process to change payroll companies. They came to out office on more then one occasion to ensure that everyone was trained properly. And they are always available by phone and quick to access and to assist in any way necessary.

改善してほしい点:

I don't know that I have anything in general that I like least about this software. The only difference between this payroll company and the previous one that we had that may be a downfall is that we are invoiced by them on a weekly basis as opposed to the monthly basis we were used to

Best scheduling program yet!

良いポイント:

It was really easy to learn! My whole work team had 2 over the phone conference calls with a support member of Valiant to walk us each individually through the scheduling process. Its really easy to use and really easy to schedule, especially when there are 400 plus employees to schedule.

改善してほしい点:

My least favorite thing about Valiant is not being able to schedule guards on the open schedule tab. The Open schedule tabs show all areas on your schedule missing an employee, however, if you click to schedule an employee in the open schedule tab it will not allow you. Instead, you have to the click back on the regular schedule tab and open the location of the empty shift and then schedule. Other than this issue I still rate aliant one of the best scheduling systems yet.

A 5 start review of a recent purchase! - Incredible Team @Trackforce/Silvertrac

製品を使ってみた感想： We just purchased the program for our ever growing Security Company here in Canada; I can say I am beyond excited to get this into the hand of my team! This deal has been A LONG TIME COMING, [SENSITIVE CONTENT HIDDEN] and I have been in regular communication for genuinely a year! (That is insane to fathom). Tell me when was the last time you worked a sale on a regular basis with someone for a YEAR! and held the same positive and outgoing nature the entire way? [SENSITIVE CONTENT HIDDEN] is the reason we took this software on, his genuine commitment to making sure we where looked after, is stand alone.
His demeanor is what shows me Trackforce is the company that will be there to support us as we continue to grow. Whatever your paying him - Double it, the guy is a legend and will be a massive asset to any team! I am excited to get into the program and know [SENSITIVE CONTENT HIDDEN] has set us on the right path for success! * I will do another review down the road *

良いポイント:

* Just purchased * From what I see the Pros are CLEAR -STAND OUT SALES TEAM A+ I've genuinely never praised a person that has sold me something until now - [SENSITIVE CONTENT HIDDEN] is beyond exceptional. -Your one stop Security Management software -Clear visions of growth -Guard Management -HR module -Payroll and Invoice capable (Better Payroll options coming) -Mobile Security capable (Better Mobile options coming) -Guard tour capable -Reporting capable -No ridiculous list of add on modules - This is the full pie sold at one price/ not a series of slices sold at individual prices The list goes on!

改善してほしい点:

* Just purchased * Simple but will be overcome: Payroll and Mobile specific modules are in the works (canada) I look forward to seeing the outcome!

The software is very helpfull and a must have for the Security Industry.

製品を使ってみた感想： Standing out from Competitors in the Security Industry, Doing away with paperwork.
But there is definetly home for improvement

良いポイント:

Writing standard reports from the web application is very handy,setting up patrol routes and monitoring them is easy and user friendly.

改善してほしい点:

There is a lot of functions that does not permit the user to customize the application to fit in with the South African market, Time and Attendance not very helpfull - using this function to determine the shifts worked is a nightmare, the option of max hours per 12hour shift must be added(the option not to calculate over time must be added as an option) The Company home screen can be colour coded with different site colours to make reading easier. There is no automated monthly payment method(Debit order system)??

Valiant for Payroll Needs

製品を使ってみた感想： Valiant Payroll Processing is efficient and easy to use. If you want a user friendly system that you can train your employees to use then this is the way to go.

良いポイント:

I've been using Valiant for 14+ years. It's extremely user friendly. It's almost goof proof. The customer service that you receive and the response from the technicians is awesome. They fix any issues very quickly.

改善してほしい点:

At times you can get logged out if another user in your company accidentally logs into your division.

poor, constantly making changes

良いポイント:

the ability to change reports to suit what we need them to do. customising reports and features is a big part of what we need to do.

改善してほしい点:

1) constant changes without been notified. 2) changes effect reports that are already set up. it would seem the changes are been made without testing the changes first 3) Very difficult to be able to talk to anybody when faults are found. 4) features that we were using regular were taken off us so we now have to go to then to ask them to make changes, this means changes that we could of made straight away co no longer be made.

Great for your employees and Unnecessary Expenses

製品を使ってみた感想： We have easily been able to transition to using technology from paper and stamps has cut down immensely on returned mail and money. The world is running off technology.

良いポイント:

Very easy to follow prompts to setup the account up for each employee. Also love how your employees can not only access thier payroll checks but their schedules. We were able to easily switch to technology with no problem, very smooth transition.

改善してほしい点:

None, especially when employees think they have locked themselves out of their account they just have to wait awhile and can easily reset the password.

Valiant, Vision -Vault is the best

製品を使ってみた感想： It is the best experience ever. Valiant is very easy to use, very fast, the whole team loved valiant. Bring it back. We never complained about it. Actually we were shocked and very disappointed when we were told that valiant was going to be sunsetted and replaced by tracktik. It was a nightmare

良いポイント:

Valiant is very easy to use, it's very fast, there are tons of reports that makes your work-life very easy and comfortable

改善してほしい点:

Everything is very likable in valiant. Valiant is the best program to use for payroll and billing. The combination vision-vault is the best one to work with.

Your product is an absolute "Must have" for our security company.

製品を使ってみた感想： Accountibility of my officers on the graveyard shifts. Because of your app., my officers can not sleep at their post but have to get up every hour to 90 minutes to make there perimeter checks, hit the tags and thus ensure the area is secure and free of unwanted inividuals who might be up to no good.

良いポイント:

As a manager I am responsible for training my subordinates with the Guardtek patrol app. Your app. is so user friendly, all of my officers are able to easily retain the training info. to properly navigate the app. to fulfill the expectations of our management staff. Very easy to set up the tags as well.

改善してほしい点:

No negatives regarding the app. Our company has set up 9 new individual accounts with Guard-Tek just this year and that number will be getting larger. The only negative feedback I have is coming from our Financial manager who wants more of a "Break" in the pricing.

Started strong and finished poorly

製品を使ってみた感想： No customer support.

良いポイント:

Overall the software is acceptable with many good features, automated reporting and upload of post orders

改善してほしい点:

Customer service is very poor and completely unacceptable. We would request customer support to fix issues with registering tags but the team will not return our calls

I use to it to assign cards and daily reports, have no problems

良いポイント:

Easy to maneuver around. The daily reports are very useful. Just wish that I had more time to explore. Being able to find an employee is very helpful, as long as they change posts.

改善してほしい点:

Can't delete more than 1 user ID at a time, and since can't it would be nice if you didn't have to scroll to the top every time for the trash can. Also for some reason can't access the supervisory when passwords need to be reset.

waste of time and money

製品を使ってみた感想： ability to keep records of employees and scheduling assistance through out the whole company

良いポイント:

can create schedules and multiple locations and divisions. can retain all information for an employee

改善してほしい点:

customer service is slow to respond and is very pricey very old school and rudimentary abilities. not user friendly in the slightest not compatible with any other software, manual uploads are required (exp. ultipro)

Good Price, Lacking Some Features

製品を使ってみた感想： Overall I am happy with Guardtek for the price and features, although I would like to see some added features or changes in future releases that accommodate mobile users that service multiple clients in a shift. The ability for a user to reassign a device based on an approved list would be a perfect improvement.

良いポイント:

The customer service has been phenomenal from initial setup to making minor tweaks and changes in the system.

改善してほしい点:

The customer is unable to make changes directly to client/property/post entries, so adding new assignments means waiting for customer service to add them for you. If your business is mobile oriented and multi-client, this may not be the choice for you. The licensing is per device and each device is locked to only one assignment. If you want to service multiple clients and provide them each with their own activity report logs, the user must be given administrative rights to change assignments on the device they are using. This works but it is a risk giving field users the ability to make changes in the system, including things like deleted or modifying other user accounts.

I use it for facility tours and key control. I've found it is very easy to use and to train my men o

良いポイント:

Being web based is a plus. I enjoy being able to get alerts on my phone and while off duty.

改善してほしい点:

I experienced a few unannounced outages due to updates or system work over the last few years. I also wish that the service was cross-platform compatible on Apple products.

User Friendly, Ideal for our Security Industry.

製品を使ってみた感想： Ease of Communication to Client and Guards.

良いポイント:

Reports to customers looks professional. Adding of templates is easy to setup, would like a help screen with some functions. Price very competitive to similar products.

改善してほしい点:

Can't setup Company Logo myself, edit look and feel of online Reports not available, would like more functions on report editing. Compared to Officersreports.com the their product is better. Your price is better - the reason i took it.No Debit order system in place with automated monthly payments directly debited from my bank?

Its functional, It does what it says, difficult at first to find your way around.

製品を使ってみた感想： We were able to track our members by using the app/ System as well as the device from GuardTek. We could also monitor each patrol that was made.

良いポイント:

The Functionality , The look of the system, The adaptability and the staff that is always willing to assist.

改善してほしい点:

Navigation - There are to many drop downs and this does confuse a person somewhat. It does get a bit confusing, navigating around the system at times.

Valiant

製品を使ってみた感想： I utilize this software not only for time keeping, but payroll processing, HR, and Client invoicing.

良いポイント:

This is the best payroll/time management tool in the industry

改善してほしい点:

Nothing to report. I have used this over 14 years, the best out there

Easy to use and easy to teach.

良いポイント:

The ability to instantly transfer reports to clients has been extremely valuable. The easy to use drop down menus for some reports has helped reduce time spent when filling out reports as well.

改善してほしい点:

Could use more notification for the rare times the system goes down for maintenance. We have, though rarely, had this unfortunate last minute realization.

Lack of Functionality

製品を使ってみた感想： Valiant is a sub-par payroll system. Although the payroll submission process is fairly straight-forward, reporting is very limited. The user must submit a detailed query in order to produce a new report. You have to know exactly what you are looking for. After the request is submitted, you are completely at the mercy of the diligence-lacking staff.

良いポイント:

Nothing

改善してほしい点:

Reporting and the lack of support.

Very User Friendly

良いポイント:

Valiant made switching payroll companies easy. Their customer service is always reliable whether by phone or email. Report options are endless.

改善してほしい点:

My only con would be the billing for invoices, only because the previous company charged on a monthly basis as opposed to a weekly basis.

Shopping Center Security

良いポイント:

Ease of use. Getting into and out of the program.

改善してほしい点:

Not able to print everything available. Some activities pages are not available to be printed.

device works great

良いポイント:

feathers are great, shows all the information of the site with live communication and pics as incidents happen

改善してほしい点:

devices dont all work on the same mobile network and get disconnected a lot, we had problems on site with most of our devices not working because of signal issues