Salesforce Service Cloudのレビュー

ここまでのレベルはない

良いポイント:

事細かく管理することができスマートでわかりやすい操作が出来る。

改善してほしい点:

マイナス点はほとんどなく、日本企業でも取扱しやすい製品である。

総合力が高い

製品を使ってみた感想： 創業当時から活用しています。商談管理とレポート機能により十分に効果を発揮しています。複数人で一つの取引先や商談に対してコミュニケーションする必要があり、業務プロセスを自動化したいと思うならおすすめします。トレーニング資料が充実しており機能を学ぶことができるのも優れた点です。最も効果を生む使い方するなら営業メソドロジーを確立し、実現したい営業プロセスを持っている企業が導入するか、その両方をコンサルティングしてくれる企業と共に導入することです。

良いポイント:

シェアが高く、エコシステムが充実しているため他社システムと連携がしやすい点

改善してほしい点:

価格が他社よりも高めであり、小規模業者が多機能な使い方をするには投資金額が多くなる点。

多彩な運用が可能なＣＲＭシステム

良いポイント:

営業の管理用ツールとしてカスタマーや顧客の管理をすることができる。また、そこに繋げて売上管理も可能でセールスレポートの作成にも役立っているので、かなり使用頻度の高いサービスとなっている。

改善してほしい点:

少し通常の運用とは違う方法（データベース）としての利用をしているので、致し方ない部分はあるが、データの紐付け方によってはレポート機能で取り出せる情報、取り出せない情報が存在する。上記の理由からデータの紐付け方にコツがいるので、導入のしやすさはマイナスポイント。

Best-in-class CRM and support solution

製品を使ってみた感想： It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

良いポイント:

Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.

改善してほしい点:

I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.

User friendly

製品を使ってみた感想： My personal experience has been overall positive.

良いポイント:

The reliability to be able to depend on the service in real time.

改善してほしい点:

I don’t have access to use the full capability. But from what I have used no cons.

Many features and ability- but required long time to study

良いポイント:

It was very easy to use many for contact management in addition to plug-ins that existing

改善してほしい点:

Reporting and use plug-ins or customise. The experience was much more difficult.

Efficient and Comprehensive Service Management

製品を使ってみた感想： My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity.

良いポイント:

Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service.

改善してほしい点:

The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it

It accelerates customer service and personalizes case management

製品を使ってみた感想： Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.

良いポイント:

With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.

改善してほしい点:

In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.

Councils use of service cloud

製品を使ってみた感想： Has been an excellent way to transform business processes and modernise our technology stack.

良いポイント:

Versatility to use for different requirements. Preconfigured solutions for our purposes

改善してほしい点:

Very difficult to move away. Cost is high.

A bit of an investment, but well worth it if fully utilized.

製品を使ってみた感想： Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.

良いポイント:

The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.

改善してほしい点:

The upfront cost is more than other programs.

Salesforce - A must for CRM

製品を使ってみた感想： Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.

良いポイント:

Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.

改善してほしい点:

I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner

Streamline Your Customer Service with Salesforce Service Cloud

製品を使ってみた感想： My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.

良いポイント:

The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.

改善してほしい点:

the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.

Transformative CRM Solutions with Salesforce Cloud

良いポイント:

Customization: Highly customizable to fit specific business needs. Integration: Integrates with over 1,000 other platforms1. Lead Management: Excellent lead management and scoring features1. Reporting: Powerful and comprehensive reporting tools2. User-Friendly: Easy to set up and use

改善してほしい点:

Cost: More expensive than some competitors1. Complexity: Can be complicated to set up and maintain.

SFDC Service H.I.

良いポイント:

the real time interactions with clients has been excellent. Team collaboration is required as well. This is crucial to our business processes.

改善してほしい点:

no cons at this time, we enjoy using Service Cloud and it's crucial to our business.

It’s not mobile responsive

製品を使ってみた感想： I wish it could be responsive on mobile devices.

良いポイント:

Contact database management is easy. You can keep track of clients.

改善してほしい点:

The system is not responsive on mobile devices.

I like Salesforce very much, because it is simple to use and automation

製品を使ってみた感想： the experience itself, is very good. it makes it very easy to automate contact with the customer, especially when I want to update data. it helps me optimize my time, in my opinion there is little to improve

良いポイント:

I like the ease of changing the text I want to send to the customer, and the ease of automation of updating customer purchases

改善してほしい点:

i believe they could, verify if the client's number is in whatsapp or not, update the contact lists automatically, inform the quantity of available contacts in each list and a greater facility when searching for a specific contact. it is not so easy to filter the contact you want to contact. but i know that the platform is always being updated to improve the experience of its users

Salesforce! Great TOOL All-around!

製品を使ってみた感想： Using Salesforce every day is great for workflow procedures. The layout look and design are easy to navigate and use. The ease of finding documents is a must when you are trying to get a task done in a timely manner.

良いポイント:

Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.

改善してほしい点:

you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!

Great platform for managing customers and customer service

良いポイント:

Easy to track communications with customers and sync it with the company org for full visibility into the customer's account

改善してほしい点:

I haven't use it to its full capabilities to understand what could work better

Salesforce Service Cloud

製品を使ってみた感想： My overall experience with Salesforce Service Cloud has been positive, as it provided a powerful and comprehensive solution for managing customer service operations. While there were challenges in terms of complexity and cost, it significantly improved our ability to deliver personalized and efficient customer support.

良いポイント:

One aspect I liked most about Salesforce Service Cloud was its comprehensive and centralized view of customer data, enabling efficient case management and personalized customer interactions. The platform's robust automation and AI-powered features, such as chatbots and knowledge base, greatly enhanced our customer service operations.

改善してほしい点:

One drawback I experienced with Salesforce Service Cloud was the complexity of the platform, requiring extensive configuration and customization to fully meet our specific business needs. Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for smaller organizations.

Salesforce service cloud

良いポイント:

I really like the layout of Salesforce service cloud. We used this alongside servicemax. The system works well.. perfect for quick allocation of work orders to engineers based around the country. They were able to access quickly with signal via mobile on site.

改善してほしい点:

A few connectivity issues caused some problems when completing jobs on site, but did not occur that often.

Salesforce Service Review

良いポイント:

It's easy to track our prospects and patients and allows us to manage them more easily.

改善してほしい点:

nothing that we've encountered so far has been negative.

Review of Sales Force

製品を使ってみた感想： Overall, my experience with Sales Force has been positive. I love the visibility you get into tickets and the analytics and reports that can be run, to fine-tune workflow.

良いポイント:

I like that I can log in from anywhere and have access to all my work. There is also room for a ton of automation within the SalesForce platform.

改善してほしい点:

I've run into a number of bugs within Sales Force. Getting these bugs fixed has been a long process.

Enables businesses to deliver exceptional support experiences through its comprehensive features

製品を使ってみた感想： A leading customer service solution, enabling businesses to provide efficient and personalized support to their customers.

良いポイント:

It helps with case management, omnichannel support, knowledge base, automation, analytics, and seamless integration capabilities for exceptional customer service all in one platform

改善してほしい点:

One potential drawback of Salesforce Service Cloud is its relatively high cost, which may be a deterrent for smaller businesses with limited budgets

All about Salesforce

良いポイント:

Options to edit and analyze reports is an amazing featureUser friendlyCan be accessed from anywhere

改善してほしい点:

Customisation of view is difficult at times and limited options available

Slightly complicated to learn, but pretty good once you get used to it.

製品を使ってみた感想： Pretty good, it has room for improvement, such as personalization, but it gets the job done, like one of those machines that are not pretty but are reliable.

良いポイント:

It has many multiple functionalities and it can be linked to pretty much any other software/platform out there.

改善してほしい点:

It is incredibly complicated to learn to use it, it took me about a month to feel confident navigating it, it is huge!